Rest assured that ride activity is stored directly on your device, so you won’t lose any activities – it just won’t be uploaded automatically during the outage.
As such, the outage has prompted significant consternation among the fitness community commentariat. Of course, we all know that if an activity is not logged on Strava, Komoot or the like, it simply didn’t happen. Will I lose any of my rides during the Garmin outage? Garmin has no indication that this outage has affected your data, including activity, payment or other personal information. Was my data impacted as a result of the outage? The status of Garmin Connect can be found here. We are working as quickly as possible to restore Garmin Connect functionality. When will I be able to pair it with Garmin Connect? The status for inReach can be found here. This includes the MapShare website and email reply page. InReach SOS and messaging remain fully functional and are not impacted by the outage. Can I still use SOS and messaging during the outage? Was any Garmin Connect customer data lost during the outage?Īlthough Garmin Connect is not accessible during the outage, activity and health and wellness data collected from Garmin devices during the outage is stored on the device and will appear in Garmin Connect once the user syncs their device. Garmin has issued the following FAQ following the ongoing outage affecting the company’s services, including Garmin Connect. This will be welcome news to many as the Guardian – among others – is reporting that a leaked internal memo suggests the outage has been caused by a “virus”, but this has not been confirmed by Garmin.īleepingComputer also reports that “a source familiar with the ongoing investigation” believes Garmin has been hit by a ransomware attack, with the attackers demanding a $10-million ransom, according to the information security and technology website. The FAQ, published on the Garmin website, states that “Garmin has no indication that this outage has affected your data, including activity, payment or other personal information”. We hope this FAQ answers some of the questions you have: - Garmin July 25, 2020 We want to extend our sincerest apology for the inconvenience the outage has caused for our customers.
#Garmin connect update
Garmin first acknowledged the problem on its Twitter account early on Thursday morning and today’s update (25 July) is the first official word from the GPS computer brand since. The issue is also still affecting Garmin’s call centres. Garmin has issued an update on the ongoing mass outage affecting the Garmin Connect app, with riders still unable to automatically upload activities to Strava. The original article from the 25 July runs below We are grateful for our customers’ patience and understanding during this incident and look forward to continuing to provide the exceptional customer service and support that has been our hallmark and tradition.
We do not expect any material impact to our operations or financial results because of this outage.Īs our affected systems are restored, we expect some delays as the backlog of information is being processed. Additionally, the functionality of Garmin products was not affected, other than the ability to access online services.Īffected systems are being restored and we expect to return to normal operation over the next few days. We have no indication that any customer data, including payment information from Garmin Pay, was accessed, lost or stolen. We immediately began to assess the nature of the attack and started remediation. As a result, many of our online services were interrupted including website functions, customer support, customer-facing applications, and company communications. Garmin today announced it was the victim of a cyberattack that encrypted some of our systems on July 23, 2020.